Refund and Return Policy

Welcome to Pétales Touch’s Refund and Return Policy. We appreciate your interest in our digital guides and e-books on floristry. Our goal is to ensure that you are fully satisfied with your purchase and learning experience. Please review our policy regarding refunds and returns.

Digital Product Policy

As Pétales Touch offers digital products (such as e-books and guides), which are delivered instantly and cannot be physically returned, we have a no-refund and no-return policy for all digital products purchased through our website. Before making a purchase, we encourage you to review the product descriptions thoroughly to ensure they meet your needs.

Exceptional Circumstances

We understand that exceptional circumstances may occur. In the rare event that a digital product is defective or if you experience technical issues preventing access to your purchased product, we are here to help. Please contact our support team within 14 days of purchase with the following details:

  • Your order number
  • A detailed description of the issue
  • Any error messages or screenshots

Our team will investigate the issue and, at our discretion, offer a solution which may include a replacement file or, in some cases, a refund.

Contact Information

For support and inquiries regarding refunds or technical issues, please reach out to our customer service team via [insert contact email or form link here]. Our team is committed to responding to all queries within 2 business days.

Updates to Refund Policy

Pétales Touch reserves the right to update or change our Refund and Return Policy at any time. Any changes will be posted on our website. Your continued use of our services after any changes signifies your acceptance of our updated policy.

Thank You for Choosing Pétales Touch Your satisfaction and learning success are our top priorities. We are committed to providing high-quality digital floristry resources and appreciate your understanding of our refund and return policy. If you have any questions or concerns, please do not hesitate to contact us.